Privacy Policy

DigitalElixir IT Solutions (OPC) Pvt. Ltd. (“Digital Elixir”, “we”, “us”, or “our”) operates the Digital Elixir website at digitalelixir.agency.

This Privacy Policy explains what information we collect when you use our website, how we use it, and the choices available to you.

We believe privacy policies should be understandable, so we’ve kept this one as straightforward as possible.

1. Information we collect

When you contact us through our website, we may collect information such as:

• Your name
• Work email address
• WhatsApp or phone number
• Whether you sell to businesses, consumers, or both
• Information about your business
• The services or areas you are interested in
• Information about the challenge, project, or opportunity you tell us about
• Your preferred start timeline
• Your indicated budget range
• Any other information you choose to provide when contacting us

We may also automatically collect certain technical information when you visit the website, such as your IP address, browser type, device information, pages visited, referring source, and general information about how you use the website.

2. How we use your information

We use the information we collect to:

• Respond to enquiries and requests
• Understand your business and the context of your enquiry
• Discuss potential projects, services, and collaborations
• Communicate with you about an enquiry or ongoing engagement
• Improve our website, content, and user experience
• Understand website traffic and how visitors use the site
• Measure and improve our marketing and advertising
• Maintain the security and functionality of the website
• Meet applicable legal or regulatory requirements

We do not use information collected through the enquiry form for purposes unrelated to the reason you provided it unless we have a lawful basis to do so or you have otherwise agreed.

3. Cookies and similar technologies

Our website may use cookies, analytics tools, advertising tags, pixels, or similar technologies to understand how visitors use the website, improve the site, measure campaigns, and support our marketing activities.

These technologies may collect information about your device, browser, pages visited, interactions with the website, and the source from which you reached us.

Where applicable, you can manage cookies through your browser or any cookie controls provided on the website. Disabling certain cookies may affect some website functionality.

4. Third-party services

We may use third-party tools and service providers to operate our website, manage enquiries, communicate with prospective clients, understand website usage, and measure marketing activity.

These may include services provided by platforms such as Google, Meta, email providers, analytics providers, form tools, and spreadsheet or CRM systems.

These providers may process information according to their own privacy policies and terms. We take reasonable steps to work with service providers that provide appropriate safeguards for the information they process on our behalf.

5. How we protect your information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

However, no website, transmission over the internet, or electronic storage system can be guaranteed to be completely secure.

6. How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to respond to enquiries, maintain business records, provide services, comply with legal obligations, resolve disputes, and enforce agreements.

The period for which information is retained may vary depending on the nature of the information and the purpose for which it was collected.

7. Your choices and rights

Depending on applicable law, you may have rights relating to your personal information, including the ability to request access to, correction of, or deletion of information, withdraw consent where processing is based on consent, and raise a complaint about how your information is handled.

To make a request or raise a privacy-related concern, contact us using the details below.

We may need to verify your identity before acting on certain requests.

8. Information shared with third parties

We do not sell your personal information.

We may share information with service providers who help us operate our website and business, where necessary to respond to your enquiry, provide services, process information, maintain systems, measure website or campaign performance, or comply with legal obligations.

We may also disclose information where required by law, legal process, or a lawful request from a government or regulatory authority.

9. External links

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy practices, content, or security of those third-party websites. We recommend reviewing their privacy policies before providing them with personal information.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technology, or applicable laws.

The updated version will be published on this page with a revised “Last updated” date.

11. Contact us

If you have a question, request, or concern about this Privacy Policy or the way we handle personal information, please contact:

DigitalElixir IT Solutions (OPC) Pvt. Ltd.
Email: hello@digitalelixir.agency
WhatsApp: +91 90110 12721